{"id":14711,"date":"2025-10-01T10:55:49","date_gmt":"2025-10-01T08:55:49","guid":{"rendered":"https:\/\/preprod.noelse.net\/professionnels\/?p=14711"},"modified":"2025-10-07T11:02:47","modified_gmt":"2025-10-07T09:02:47","slug":"maintenance-tpe-diagnostic-pannes-courantes","status":"publish","type":"post","link":"https:\/\/preprod.noelse.net\/professionnels\/maintenance-tpe-diagnostic-pannes-courantes\/","title":{"rendered":"Maintenance TPE : diagnostic pannes courantes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"14711\" class=\"elementor elementor-14711\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3803d9 e-flex e-con-boxed e-con e-parent\" data-id=\"c3803d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d17122 elementor-widget elementor-widget-image\" data-id=\"4d17122\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/preprod.noelse.net\/professionnels\/wp-content\/uploads\/sites\/2\/2025\/10\/ChatGPT-Image-2-sept.-2025_-15_10_02_1_.webp\" class=\"attachment-large size-large wp-image-14712\" alt=\"Maintenance TPE\" srcset=\"https:\/\/preprod.noelse.net\/professionnels\/wp-content\/uploads\/sites\/2\/2025\/10\/ChatGPT-Image-2-sept.-2025_-15_10_02_1_.webp 1024w, https:\/\/preprod.noelse.net\/professionnels\/wp-content\/uploads\/sites\/2\/2025\/10\/ChatGPT-Image-2-sept.-2025_-15_10_02_1_-300x300.webp 300w, https:\/\/preprod.noelse.net\/professionnels\/wp-content\/uploads\/sites\/2\/2025\/10\/ChatGPT-Image-2-sept.-2025_-15_10_02_1_-150x150.webp 150w, https:\/\/preprod.noelse.net\/professionnels\/wp-content\/uploads\/sites\/2\/2025\/10\/ChatGPT-Image-2-sept.-2025_-15_10_02_1_-768x768.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ced0a7c elementor-widget elementor-widget-text-editor\" data-id=\"ced0a7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-renderer-start-pos=\"63\">Dans un monde o\u00f9 les paiements \u00e9lectroniques dominent les transactions commerciales, un terminal de paiement \u00e9lectronique (TPE) en bon \u00e9tat de fonctionnement est indispensable. Pour les commer\u00e7ants, chaque minute d\u2019indisponibilit\u00e9 peut se traduire par une perte directe de chiffre d\u2019affaires, une exp\u00e9rience client d\u00e9grad\u00e9e et une r\u00e9putation ternie. La maintenance pr\u00e9ventive et corrective des TPE n\u2019est donc pas un luxe, mais une n\u00e9cessit\u00e9 strat\u00e9gique.<\/p><p data-renderer-start-pos=\"518\">Dans cet article complet, nous allons explorer les sympt\u00f4mes de pannes fr\u00e9quentes, les \u00e9tapes de diagnostic, les solutions accessibles sans assistance technique, les raisons de faire appel \u00e0 un support professionnel, ainsi que les bonnes pratiques pour prolonger la dur\u00e9e de vie de vos terminaux. Nous mettrons \u00e9galement en lumi\u00e8re le TPE Noelse DX8000, une solution fiable pour les commer\u00e7ants exigeants.<\/p><h2 data-renderer-start-pos=\"925\">Sympt\u00f4mes fr\u00e9quents d\u2019un TPE en panne<\/h2><p data-renderer-start-pos=\"964\">M\u00eame les meilleurs terminaux de paiement peuvent tomber en panne. Voici les dysfonctionnements les plus fr\u00e9quemment signal\u00e9s :<\/p><h3 data-renderer-start-pos=\"1092\">\u00c9cran fig\u00e9 ou terminal bloqu\u00e9<\/h3><p data-renderer-start-pos=\"1123\">Le terminal ne r\u00e9pond plus \u00e0 aucune commande. Cela peut \u00eatre li\u00e9 \u00e0 une surchauffe, un bug logiciel ou un probl\u00e8me d\u2019alimentation.<\/p><h3 data-renderer-start-pos=\"1254\">Erreurs de lecture de carte<\/h3><p data-renderer-start-pos=\"1283\">Lorsque le lecteur ne parvient pas \u00e0 lire les cartes \u00e0 puce, magn\u00e9tiques ou sans contact, m\u00eame si celles-ci sont en bon \u00e9tat, cela peut indiquer un souci mat\u00e9riel ou une salet\u00e9 dans le lecteur.<\/p><h3 data-renderer-start-pos=\"1478\">Connexion r\u00e9seau instable<\/h3><p data-renderer-start-pos=\"1505\">Des coupures fr\u00e9quentes de la connexion Internet ou 4G peuvent entra\u00eener des transactions incompl\u00e8tes ou refus\u00e9es. Le probl\u00e8me peut venir du r\u00e9seau lui-m\u00eame ou de la configuration du terminal.<\/p><h3 data-renderer-start-pos=\"1699\">Messages d\u2019erreur \u00e0 l\u2019\u00e9cran<\/h3><p data-renderer-start-pos=\"1728\">Les TPE disposent souvent de codes erreur pour aider au diagnostic. Savoir les identifier est un atout pour r\u00e9soudre rapidement les probl\u00e8mes.<\/p><h2 data-renderer-start-pos=\"1872\">Codes erreurs les plus courants et leur signification<\/h2><p data-renderer-start-pos=\"1927\">Voici une liste non exhaustive des codes erreurs les plus rencontr\u00e9s et leur signification :<\/p><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"2023\"><strong data-renderer-mark=\"true\">Code 101<\/strong> : Probl\u00e8me de connexion r\u00e9seau. V\u00e9rifiez la box, la carte SIM ou les c\u00e2bles.<\/p><\/li><li><p data-renderer-start-pos=\"2112\"><strong data-renderer-mark=\"true\">Code 102<\/strong> : Erreur de lecture de carte. Nettoyez le lecteur ou testez une autre carte.<\/p><\/li><li><p data-renderer-start-pos=\"2201\"><strong data-renderer-mark=\"true\">Code 200<\/strong> : Probl\u00e8me de configuration interne. Une r\u00e9initialisation peut \u00eatre n\u00e9cessaire.<\/p><\/li><li><p data-renderer-start-pos=\"2293\"><strong data-renderer-mark=\"true\">Code 404<\/strong> : Erreur mat\u00e9rielle. Le terminal doit \u00eatre examin\u00e9 par un professionnel.<\/p><\/li><\/ul><p data-renderer-start-pos=\"2378\">La consultation du manuel utilisateur ou du site du fabricant peut permettre de mieux comprendre ces messages et d&rsquo;agir en cons\u00e9quence.<\/p><h2 data-renderer-start-pos=\"2515\">\u00c9tapes du diagnostic : que v\u00e9rifier en priorit\u00e9 ?<\/h2><p data-renderer-start-pos=\"2566\">Avant de paniquer ou de contacter le service client, voici les v\u00e9rifications essentielles \u00e0 effectuer :<\/p><ol class=\"ak-ol\" start=\"1\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"2673\"><strong data-renderer-mark=\"true\">Alimentation<\/strong> : Le terminal est-il bien branch\u00e9 ou charg\u00e9 ?<\/p><\/li><li><p data-renderer-start-pos=\"2735\"><strong data-renderer-mark=\"true\">Connexion r\u00e9seau<\/strong> : V\u00e9rifiez la pr\u00e9sence de signal, red\u00e9marrez le routeur ou changez de point d\u2019acc\u00e8s si n\u00e9cessaire.<\/p><\/li><li><p data-renderer-start-pos=\"2854\"><strong data-renderer-mark=\"true\">Cartes bancaires<\/strong> : Testez avec plusieurs cartes. Le probl\u00e8me est-il li\u00e9 \u00e0 une carte en particulier ?<\/p><\/li><li><p data-renderer-start-pos=\"2958\"><strong data-renderer-mark=\"true\">Param\u00e9trage<\/strong> : Les configurations r\u00e9seau ou commerciales sont-elles correctes ?<\/p><\/li><li><p data-renderer-start-pos=\"3040\"><strong data-renderer-mark=\"true\">Logs ou historiques d\u2019erreur<\/strong> : Certains terminaux enregistrent les incidents, permettant une meilleure analyse.<\/p><\/li><\/ol><h2 data-renderer-start-pos=\"3155\">Solutions simples \u00e0 mettre en oeuvre soi-m\u00eame<\/h2><p data-renderer-start-pos=\"3202\">De nombreux probl\u00e8mes de TPE peuvent \u00eatre r\u00e9solus sans l\u2019intervention d\u2019un technicien :<\/p><h3 data-renderer-start-pos=\"3291\">Red\u00e9marrage du terminal<\/h3><p data-renderer-start-pos=\"3316\">C\u2019est souvent la premi\u00e8re solution \u00e0 essayer. \u00c9teignez puis rallumez l&rsquo;appareil pour corriger d\u2019\u00e9ventuels bugs.<\/p><h3 data-renderer-start-pos=\"3429\">Nettoyage physique<\/h3><p data-renderer-start-pos=\"3449\">Utilisez un chiffon sec ou des bombes \u00e0 air comprim\u00e9 pour nettoyer les lecteurs de carte, la fente \u00e0 tickets ou le clavier.<\/p><h3 data-renderer-start-pos=\"3574\">Mise \u00e0 jour logicielle<\/h3><p data-renderer-start-pos=\"3598\">Un firmware obsol\u00e8te peut causer des dysfonctionnements. V\u00e9rifiez aupr\u00e8s de votre fournisseur s\u2019il existe une mise \u00e0 jour disponible.<\/p><h3 data-renderer-start-pos=\"3733\">Changement de c\u00e2ble ou adaptateur<\/h3><p data-renderer-start-pos=\"3768\">Parfois, le probl\u00e8me vient d\u2019un c\u00e2ble d\u2019alimentation ou d\u2019un adaptateur d\u00e9fectueux.<\/p><h2 data-renderer-start-pos=\"3853\">Quand faire appel au support technique ?<\/h2><p data-renderer-start-pos=\"3895\">Si les probl\u00e8mes persistent malgr\u00e9 toutes vos tentatives, il est temps de contacter un professionnel. Voici les cas o\u00f9 l\u2019assistance technique est indispensable :<\/p><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"4060\">Le terminal ne s\u2019allume plus du tout.<\/p><\/li><li><p data-renderer-start-pos=\"4101\">L\u2019\u00e9cran affiche en boucle un code erreur sans possibilit\u00e9 de navigation.<\/p><\/li><li><p data-renderer-start-pos=\"4177\">Des probl\u00e8mes mat\u00e9riels sont d\u00e9tect\u00e9s (batterie HS, clavier inactif, \u00e9cran cass\u00e9).<\/p><\/li><li><p data-renderer-start-pos=\"4263\">Vous ne parvenez pas \u00e0 configurer le terminal suite \u00e0 un changement de banque ou de r\u00e9seau.<\/p><\/li><\/ul><p data-renderer-start-pos=\"4358\">V\u00e9rifiez si votre contrat de location ou de maintenance inclut un service de support t\u00e9l\u00e9phonique ou sur site. Certaines offres, comme <strong data-renderer-mark=\"true\">Noelse Pro Collect<\/strong>, incluent ce type d&rsquo;assistance dans leur forfait.<\/p><h2 data-renderer-start-pos=\"4563\">Astuces pour prolonger la dur\u00e9e de vie d\u2019un TPE<\/h2><p data-renderer-start-pos=\"4612\">Un entretien r\u00e9gulier permet de conserver un terminal performant sur le long terme. Voici quelques recommandations :<\/p><h3 data-renderer-start-pos=\"4730\">1. Nettoyage p\u00e9riodique<\/h3><p data-renderer-start-pos=\"4755\">Nettoyez les composants externes pour \u00e9viter l&rsquo;accumulation de poussi\u00e8re ou de r\u00e9sidus.<\/p><h3 data-renderer-start-pos=\"4844\">2. Stockage dans un environnement adapt\u00e9<\/h3><p data-renderer-start-pos=\"4886\">\u00c9vitez les lieux humides, expos\u00e9s \u00e0 la chaleur ou au soleil direct. Les TPE ne sont pas con\u00e7us pour des conditions extr\u00eames.<\/p><h3 data-renderer-start-pos=\"5012\">3. Formation du personnel<\/h3><p data-renderer-start-pos=\"5039\">Assurez-vous que vos employ\u00e9s savent comment manipuler correctement l\u2019appareil (ne pas forcer les cartes, \u00e9viter les chocs, etc.).<\/p><h3 data-renderer-start-pos=\"5171\">4. Utilisation de protections<\/h3><p data-renderer-start-pos=\"5202\">Des housses ou protections d\u2019\u00e9cran peuvent \u00e9viter l\u2019usure pr\u00e9matur\u00e9e, surtout pour les TPE mobiles utilis\u00e9s en ext\u00e9rieur.<\/p><h2 data-renderer-start-pos=\"5325\">Zoom sur le TPE Noelse DX8000 : fiabilit\u00e9 et s\u00e9r\u00e9nit\u00e9<\/h2><p data-renderer-start-pos=\"5380\">Le <a href=\"https:\/\/noelse.com\/professionnels\/terminaux-de-paiement\/\"><strong data-renderer-mark=\"true\">TPE Noelse DX8000<\/strong><\/a> est un terminal moderne, robuste et con\u00e7u pour un usage professionnel intensif. Il fonctionne en 4G et Wi-Fi, offre une compatibilit\u00e9 avec toutes les cartes bancaires (y compris sans contact) et b\u00e9n\u00e9ficie de mises \u00e0 jour r\u00e9guli\u00e8res.<\/p><p data-renderer-start-pos=\"5635\">L\u2019offre <a href=\"https:\/\/noelse.com\/professionnels\/offre-a29e\/\"><strong data-renderer-mark=\"true\">Noelse Pro Collect<\/strong> \u00e0 <strong data-renderer-mark=\"true\">29\u20ac\/mois<\/strong><\/a> inclut :<\/p><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"5685\">La location du terminal DX8000<\/p><\/li><li><p data-renderer-start-pos=\"5719\">Un contrat de maintenance et d\u2019assistance<\/p><\/li><li><p data-renderer-start-pos=\"5764\">Une garantie \u00e9change en cas de panne<\/p><\/li><li><p data-renderer-start-pos=\"5804\">La gestion des mises \u00e0 jour<\/p><\/li><li><p data-renderer-start-pos=\"5835\">Un support client bas\u00e9 en France<\/p><\/li><\/ul><p data-renderer-start-pos=\"5871\">C\u2019est une solution id\u00e9ale pour les commer\u00e7ants qui souhaitent se lib\u00e9rer des tracas techniques tout en b\u00e9n\u00e9ficiant d\u2019un mat\u00e9riel fiable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4d97b elementor-widget elementor-widget-text-editor\" data-id=\"2a4d97b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-renderer-start-pos=\"6009\">T\u00e9moignage Client<\/h3><blockquote><p data-renderer-start-pos=\"6029\"><em data-renderer-mark=\"true\">\u00ab\u00a0Depuis que nous utilisons le Noelse DX8000, nous avons constat\u00e9 une r\u00e9duction significative des pannes, ce qui a consid\u00e9rablement am\u00e9lior\u00e9 notre service client. Le support est r\u00e9actif et la tranquillit\u00e9 d\u2019esprit n\u2019a pas de prix.\u00a0\u00bb<\/em><br \/><strong>Michel, propri\u00e9taire d\u2019un caf\u00e9 \u00e0 Lyon<\/strong><\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-451f728 elementor-widget elementor-widget-text-editor\" data-id=\"451f728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-renderer-start-pos=\"6302\">Conclusion : la maintenance TPE, un gage de continuit\u00e9 pour votre activit\u00e9<\/h2><p data-renderer-start-pos=\"6378\">Un TPE fonctionnel en permanence est la cl\u00e9 d\u2019un commerce fluide et performant. Gr\u00e2ce \u00e0 une bonne maintenance, un diagnostic rapide en cas de panne et le recours \u00e0 un support fiable, vous pouvez assurer la continuit\u00e9 de vos transactions sans stress.<\/p><p data-renderer-start-pos=\"6629\">Adopter une solution comme <a href=\"https:\/\/noelse.com\/professionnels\/offre-a29e\/\"><strong data-renderer-mark=\"true\">Noelse Pro Collect<\/strong><\/a>, c\u2019est faire le choix de la s\u00e9r\u00e9nit\u00e9. Maintenance incluse, terminal performant, et assistance rapide : vous avez tout pour vous concentrer sur l\u2019essentiel \u2014 votre activit\u00e9 et vos clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64b9ab2 e-flex e-con-boxed e-con e-parent\" data-id=\"64b9ab2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69f0031 elementor-widget elementor-widget-heading\" data-id=\"69f0031\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u2753 FAQ \u2013 Maintenance TPE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70c66f1 elementor-widget elementor-widget-toggle\" data-id=\"70c66f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1181\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1181\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Pourquoi mon TPE ne s\u2019allume-t-il plus ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1181\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1181\"><p>V\u00e9rifiez la batterie, le branchement secteur ou la base de recharge. Un c\u00e2ble d\u00e9fectueux peut aussi \u00eatre la cause.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1182\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1182\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Que faire si mon TPE n\u2019imprime plus de tickets ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1182\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1182\"><p>Contr\u00f4lez le rouleau de papier (position, fin de rouleau) et nettoyez le compartiment. Si le probl\u00e8me persiste, cela peut venir de la t\u00eate d\u2019impression.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1183\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1183\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Pourquoi mon TPE perd-il la connexion r\u00e9seau ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1183\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1183\"><p>Cela peut venir de la carte SIM, du Wi-Fi ou de la ligne ADSL. Un red\u00e9marrage ou une reconfiguration des param\u00e8tres r\u00e9seau r\u00e9sout souvent le probl\u00e8me.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1184\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1184\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Les transactions sont-elles perdues en cas de panne ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1184\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1184\"><p>Non, les paiements valid\u00e9s restent en m\u00e9moire et seront transmis lors de la prochaine t\u00e9l\u00e9collecte r\u00e9ussie.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1185\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1185\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quand dois-je appeler le support technique ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1185\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1185\"><p>Si le TPE affiche des codes erreur r\u00e9p\u00e9t\u00e9s, ne r\u00e9pond pas apr\u00e8s un red\u00e9marrage ou pr\u00e9sente un probl\u00e8me mat\u00e9riel (clavier, \u00e9cran, lecteur de carte).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dans un monde o\u00f9 les paiements \u00e9lectroniques dominent les transactions commerciales, un terminal de paiement \u00e9lectronique (TPE) en bon \u00e9tat de fonctionnement est indispensable. Pour les commer\u00e7ants, chaque minute d\u2019indisponibilit\u00e9&#8230;<\/p>\n","protected":false},"author":8,"featured_media":14712,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[27],"class_list":{"0":"post-14711","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-conseils-expert","8":"tag-astuces-bons-plans"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Maintenance TPE : diagnostic pannes courantes - Noelse Professionnel<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment diagnostiquer et r\u00e9parer un terminal de paiement en panne. 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